Contract
This contract represents the entire agreement between the parties and replaces all prior understandings (oral or written) covering the subject matter and can be changed only in writing signed by both parties. No firm booking can be made until both the signed Booking Contract and the deposit or full payment have been received by VILLA GETAWAYS LTD.
Payment
The Client shall pay a deposit of the Total Rental Amount within 48 hours of signing this Booking Contract. The remaining balance is due eight weeks before the rental period. If booking within eight weeks of the rental date, the entire contract price shall be paid within 48 hours of signing this Booking Contract. If no payment is made within the times set forth herein, VILLA GETAWAYS LTD. may treat the contract as canceled. The Total Rental Amount may be adjusted to reflect changes in exchange rates for bookings arranged more than six months in advance.
Payments made by TT (wire transfer) will incur a 20.00 fee per payment in the currency the booking is made in.
Cancellation and Refunds
Villas and apartments are not commercial entities like hotels. Properties offered by VILLA GETAWAYS LTD. must be booked far in advance and are not easily re-rented. We strongly recommend clients take out Travel Insurance to protect against a medical emergency or certain other unforeseen circumstances which preclude the client from traveling.
Refunds
No refunds shall be made on payments received. In the event of cancellation after payment has been made VILLA GETAWAYS LTD. will deduct an applicable cancellation fee, and, if the villa owner is in agreement, VILLA GETAWAYS LTD. will credit the remainder against future bookings. A statement of account will be issued in confirmation.
Cancellations
Cancellations after arrival will be subject to a 100% cancellation fee. If after arrival, clients are dissatisfied with any aspect of their accommodation and decide to terminate their stay, the amount to be refunded, if any, is at the discretion of Villa Getaways Ltd.
Client Responsibility / Security Deposit
A credit card authorization is required for all properties as security against property loss or damage and unpaid telephone and/or utility or other charges. Individual owners may require additional security deposits. The Client is responsible for ensuring the property is left in a reasonable condition of cleanliness and in the same condition of repair as upon arrival. Any excessive cleaning, loss or damage to the property caused by the Client or their guests, or debts or charges incurred will be itemized and charged to the Client. Clients are required to act in a responsible manner at all times, and to act with respect towards other guests, neighbors, the owner and their staff. VILLA GETAWAYS LTD. reserves the absolute right to require any individual to vacate a property for disruptive behavior, in which case there would be no refund of any rental payment. No parties or events may be held at the villa without the approval of VILLA GETAWAYS LTD. (This approval is only given if VILLA GETAWAYS LTD. has obtained prior approval from the villa owner).
Arrival and Departure Times
Unless otherwise agreed, Clients should arrive between 3 PM and 7 PM on the day of arrival and vacate the property by 10 AM on the day of departure. If you require special arrival/departure times, please contact us ahead of time and we will try to arrange for the changes.
Promotional Information
VILLA GETAWAYS LTD. has taken care to ensure the accuracy of all information and descriptions contained in its brochures and promotional material at the time prepared, however, nothing in those materials shall be treated as a term or condition of this contract. VILLA GETAWAYS LTD. shall not be liable with regard to any difference of opinion as to the condition or quality of the properties, or the surrounding area, nor for temporary defects or stoppages of any utilities. Properties may not always appear exactly as pictured or described due to normal wear and tear, changes in furnishings and changes after materials were prepared.
Number of Occupants
The total number of guests staying at the property may not exceed the number of sleeping places specified in the promotional material nor the number entered on the face of this contract. The owner reserves the right to refuse entry or evict the entire party if the number of persons occupying a property exceeds the number stipulated in this contract.
Complaints
Should any problem occur with the property, the Client must immediately (within 24 hours) notify the property owner or manager. The Client should also inform VILLA GETAWAYS LTD. of the problem within 48 hours if the problem has not been remedied. The Client should allow the owner or manager reasonable time to remedy the problem, or to find a suitable replacement property. Vacating the property without VILLA GETAWAYS LTD. authorization does not constitute an adequate cause for a refund. The Client is responsible for informing VILLA GETAWAYS LTD. of any complaint and allowing it a reasonable opportunity to remedy the problem during the rental period; failure to do so will void any claim following the rental period.
Changes or Cancellation by Owner/Villa Getaways LTD.
VILLA GETAWAYS LTD. reserves the right to modify or cancel this contract at any time in any case where it is necessary to do so as a result of a force majeure, or any other occurrence outside the control of VILLA GETAWAYS LTD. In the event of any change or cancellation by the property owner, VILLA GETAWAYS LTD. shall inform the client promptly and shall endeavor to offer the Client substituted properties. Should the Client accept the substitute property of their choice the Client will pay or receive the difference in rate for the new property. In the event of changes or complete cancellation, VILLA GETAWAYS LTD's. liability will be limited to the refund of 100% of the amount paid. In no event will VILLA GETAWAYS LTD. be responsible for any consequential or incidental damages, including travel expense, alternative lodging, or other expense.
Liability
Client acknowledges that VILLA GETAWAYS LTD. does not own any rental accommodations and undertakes only to act as agent for the owner of the property. As such, VILLA GETAWAYS LTD. shall not be responsible or liable for any accident, loss, damage, injury, or inconvenience arising from the rental. All claims of accident, loss, damage, injury or inconvenience are acknowledged to be solely between the Client and owner. The Client is responsible for ensuring the destination they are booking is safe to travel to. VILLA GETAWAYS LTD. does not accept liability for any loss or damage caused by weather conditions, riot, strikes, sickness, acts of terrorism or any other cause. While VILLA GETAWAYS LTD. takes every precaution to make sure that the villa will be undisturbed by noise or atmospheric pollution for the duration of the rental period, VILLA GETAWAYS LTD. will not be held responsible for any noise or atmosperic disturbance from nearby construction or from any other cause. Any such disturbances will not be grounds for any refund of the rental of the villa or grounds for relocation from the villa unless the villa owner agrees to such refund or relocation. VILLA GETAWAYS LTD. is also not responsible for any third party services provided to the client during the period of the rental of the villa.
Jurisdiction
VILLA GETAWAYS LTD. and its Client agree that this contract shall be governed by New Zealand Law, and that exclusive jurisdiction over all disputes arising out of this contract shall be in the courts located in New Zealand.